Payment & Delivery
Pet Health Concerns
What is Protect My Pet all about?
It's easy to forget to apply the regular flea and worming treatments that your pet needs.
Protect My Pet delivers single dose flea and worming treatments direct to your door just when your pet needs them.
Monthly payments help to spread the cost and there's no commitment so you can unsubscribe at any time.
Here at Protect My Pet we only use brand-leading products as recommended by vets for your peace of mind.
Remember the contents of our boxes differ each month depending on the stage of your pet’s health plan. This ensures your pet is fully protected.
There is no minimum subscription length and you can cancel your subscription at any time, for any reason - no questions asked. Just remember to give us 14 days notice before your next box is due if you wish to cancel your subscription.
Of course, after cancelling any existing payment plans, just remember to allow at least 48 between flea treatments and at least 24 hours between worming treatments before applying the products provided to you by Protect My Pet.
What products do we use?
How do I pay?
We accept all major credit and debit cards as well as PayPal payments. All payments are processed securely using Braintree, a PayPal company. Braintree stores your card details securely in their 'vault', so Protect My Pet do not have access to your financial details. For subscriptions, Protect My Pet operates using a continuous payment authority which is similar to a a direct debit. The first payment will be taken on the day you place your order and all subsequent payments will be taken on the 28th of the month.
Our health boxes are delivered to your door by your local postman, which means any address within the UK and Northern Ireland can receive a health box.
No, we use letterbox-friendly packaging for your convenience.
Orders will be despatched on the 1st of every month, or the first working day after. We send our boxes via Royal Mail 2nd Class post, so will take 2-3 days to arrive.
When you make your purchase, you are ordering a box for the following month. For example, if you place your order between the 1st and 31st January, your order will be despatched on the 1st February.
In case of a weekend or bank holiday, we will despatch your box the first working day after the 1st of the month.
Just one adult female flea can lay between 50-100 eggs per day! These eggs hatch into larvae and pupate in the carpets in your home, which then hatch into more adult fleas. Within just a few weeks one or two fleas can create a huge infestation in the home, which can be difficult to control. That’s why prevention with a spot-on treatment is much better than the cure!
Fleas absorb the active ingredient through their skin. It interferes with their movement and metabolism and they are killed within 24 hours.
Monthly for effective flea and tick prevention.
* Remove the pet's collar
* Apply as a spot between your pet's shoulder blades in 1 area that can't be licked
* Avoid touching the wet application spot
* Wait 48 hours before bathing or letting your pet swim
* Give each of your pets its own complete dose
* When applying FRONTLINE Spot On, make sure the product is applied directly onto the skin
* For more information visit www.noahcompendium.co.uk
In general, you should allow at least 48 hours after using any other topical treatment before applying Frontline. For specific advice or if you have any concerns, please contact us.
The vast majority of adult worms stay in the intestine, and adult dogs and cats often will not show any signs of worm infection. The problem is that most worm eggs are also microscopic so it is impossible to tell if a dog or cat has worms just by looking. Some worms can put us and our family’s health at risk, so it is important to reduce this risk with regular worming. We wouldn’t want to stop our pets having fun! But regular worming helps keep everyone healthy.
At least every 3 months.
These may be given whole or concealed in food. For more information please visit www.drontal.com.
You should allow at least 24 hours between consecutive treatments. For specific advice or if you have any concerns, please contact us by email or via our ‘contact us’ page to discuss this further with one of our vets.
In order to fully protect your pet against parasites, we send out products in accordance with manufacturers guidelines, which mean the contents of your box will vary from month to month depending on the stage of your pet’s health plan.
Absolutely. There’s no commitment ever – you can cancel at any time, for any reason - no questions asked. However, because we prepare your boxes in advance we do require 14 days notice.
We will be very sad to hear of your loss. We understand it is a difficult time so we make cancelling your subscription really easy. Simply log in to your account online.
If you have forgotten your password, please go to the log in screen and you can click on the link to let us know you have forgotten your password and we will email you a link to reset it.
If you're still having difficulty logging in to your account, please don't hesitate to get in touch using our contact us form.
You can update your email address by logging in to your account and clicking 'update your details', then simply enter your new email address.
You can update your billing or delivery address easily by logging in to your account online.
Pet Health Concerns
The treatments should kill fleas within 48 hours and protect your cat for 1 month or your dog for up to 2 months. If your pet still has fleas, and you are applying the treatment correctly, then please get in touch at email@example.com and our veterinary team will be able to offer you some advice.
If your pet still has worms, and you are applying the treatment correctly, then please get in touch at firstname.lastname@example.org and our veterinary team will be able to offer you some advice.
Microscopic roundworm eggs are almost everywhere because they are passed in the poop of infected animals, so any animal that goes outside, or lives with a person who goes outside and brings eggs in on their shoes is potentially at risk! Animals can swallow worm eggs by grooming themselves, playing in the park and mixing with other animals are all routes of exposure. Hunting rodents and birds are also activities that may increase the risk of other worms such as tapeworm. Having fleas even puts your pet at risk from tapeworm infection! For more information visit www.itsajungle.co.uk
Usually within 48 hours.
* Treat all the pets in the house with frontline
* Worm your pet with Drontal (fleas carry tapeworm)
* Cover fish tanks and spray the house with a household flea spray following the manufacturers guidelines
* Vacuum your home daily for 7 days after spraying
* Wash pet bedding at 60 degrees.
The treatments should kill fleas within 48 hours and protect your cat for 1 month or your dog for up to 2 months. If your pet still has fleas, and you are applying the treatment correctly, then please get in touch at email@example.com and our veterinary team will be able to offer you some advice. It is possible that your pet is itching for another reason, such as an infection or an allergy - please visit your local vet if you are concerned.