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FAQs


General Enquiries

What is Protect My Pet all about?

What does Protect My Pet cover?

What products are included in my pet's health box?

Is there a minimum subscription length?

My pet is already on a plan, can I still sign up to Protect My Pet?

Payment & Delivery

How do I pay?

Where do Protect My Pet deliver?

Will I need to sign for the delivery of my pet's health box?

When will I receive my order? 

What happens on Weekends and Bank Holidays?

Products Enquiries

Why do I need to use a regular flea treatment even if I haven’t seen fleas on my pet?

How do Spot-On Treatments kill fleas?

How often should I treat my pet for fleas?

How do I apply a spot-on treatment to my pet?

I recently treated my pet with another flea product. How soon can I apply another Spot-On?

Why do I need to worm my pet even if I haven’t seen worms?

How often should I worm my pet?

How do I give my pet a Drontal tablet?

I recently treated my pet for worms. How soon can I give my pet Drontal?

Why don't I receive the same contents every month?

Account Management

Can I cancel my subscription?

What should I do if my pet passes away?

I'm having trouble logging in - help?

How do I update the email address on my account?

How do I update the billing or delivery address on my account?

Pet Health Concerns

Why does my pet still have fleas?

Why does my pet still have worms?

How does my pet get worms?

If a tick attaches to my pet, how soon will it be killed?

What should I do if I have seen fleas on my pet?

My pet is still itching?


General Enquiries

What is Protect My Pet all about?

It's easy to forget to apply the regular flea and worming treatments that your pet needs. 

Protect My Pet delivers single dose flea and worming treatments direct to your door just when your pet needs them. 

Monthly payments help to spread the cost and there's no commitment so you can unsubscribe at any time. 

What does Protect My Pet cover?

All our health box subscriptions cover your pet against all the common intestinal worms and fleas that affect dogs and cats in the UK.

What products are included in my pet's health box?

Here at Protect My Pet we only use brand-leading products as recommended by vets for your peace of mind.

Remember the contents of our boxes differ each month depending on the stage of your pet’s health plan. This ensures your pet is fully protected.

Is there a minimum subscription length?

There is no minimum subscription length and you can cancel your subscription at any time, for any reason - no questions asked. Just remember to give us 14 days notice before your next box is due if you wish to cancel your subscription.

My pet is already on a plan, can I still sign up to Protect My Pet?

Of course, after cancelling any existing payment plans, just remember to allow at least 48 between flea treatments and at least 24 hours between worming treatments before applying the products provided to you by Protect My Pet.

What products do we use?

https://www.protect-mypet.com/pages/products-we-use

Payment & Delivery

How do I pay?

We accept all major credit and debit cards as well as PayPal payments. All payments are processed securely using Braintree, a PayPal company. Braintree stores your card details securely in their 'vault', so Protect My Pet do not have access to your financial details. For subscriptions, Protect My Pet operates using a continuous payment authority which is similar to a a direct debit. The first payment will be taken on the day you place your order and all subsequent payments will be taken on the 28th of the month. 

Where do Protect My Pet deliver?

Our health boxes are delivered to your door by your local postman, which means any address within the UK and Northern Ireland can receive a health box.

Will I need to sign for the delivery of my pet's health box?

No, we use letterbox-friendly packaging for your convenience.

When will I receive my order?

Orders will be despatched on the 1st of every month, or the first working day after. We send our boxes via Royal Mail 2nd Class post, so will take 2-3 days to arrive.

When you make your purchase, you are ordering a box for the following month. For example, if you place your order between the 1st and 31st January, your order will be despatched on the 1st February.

What happens on Weekends and Bank Holidays?

In case of a weekend or bank holiday, we will despatch your box the first working day after the 1st of the month.

Products Enquiries

Why do I need to use a regular flea treatment even if I haven’t seen fleas on my pet?

Just one adult female flea can lay between 50-100 eggs per day! These eggs hatch into larvae and pupate in the carpets in your home, which then hatch into more adult fleas. Within just a few weeks one or two fleas can create a huge infestation in the home, which can be difficult to control. That’s why prevention with a spot-on treatment is much better than the cure!

How do Spot-On Treatments kill fleas?

Fleas absorb the active ingredient through their skin. It interferes with their movement and metabolism and they are killed within 24 hours.

How often should I treat my pet for fleas?

Monthly for effective flea and tick prevention.

How do I apply a spot-on treatment to my pet?

* Remove the pet's collar

* Apply as a spot between your pet's shoulder blades in 1 area that can't be licked

* Avoid touching the wet application spot

* Wait 48 hours before bathing or letting your pet swim

* Give each of your pets its own complete dose

* When applying FRONTLINE Spot On, make sure the product is applied directly onto the skin

* For more information visit www.noahcompendium.co.uk

I recently treated my pet with another flea product. How soon can I apply another Spot-On?

In general, you should allow at least 48 hours after using any other topical treatment before applying Frontline. For specific advice or if you have any concerns, please contact us.

Why do I need to worm my pet even if I haven’t seen worms?

The vast majority of adult worms stay in the intestine, and adult dogs and cats often will not show any signs of worm infection. The problem is that most worm eggs are also microscopic so it is impossible to tell if a dog or cat has worms just by looking. Some worms can put us and our family’s health at risk, so it is important to reduce this risk with regular worming. We wouldn’t want to stop our pets having fun! But regular worming helps keep everyone healthy.

How often should I worm my pet?

At least every 3 months.

How do I give my pet a Drontal tablet?

These may be given whole or concealed in food. For more information please visit www.drontal.com.

I recently treated my pet for worms. How soon can I give my pet Drontal?

You should allow at least 24 hours between consecutive treatments. For specific advice or if you have any concerns, please contact us by email or via our ‘contact us’ page to discuss this further with one of our vets.

Why don't I receive the same contents every month?

In order to fully protect your pet against parasites, we send out products in accordance with manufacturers guidelines, which mean the contents of your box will vary from month to month depending on the stage of your pet’s health plan.

Account Management

Can I cancel my subscription?

Absolutely. There’s no commitment ever – you can cancel at any time, for any reason - no questions asked. However, because we prepare your boxes in advance we do require 14 days notice.

What should I do if my pet passes away?

We will be very sad to hear of your loss. We understand it is a difficult time so we make cancelling your subscription really easy. Simply log in to your account online.

I'm having trouble logging in - help?

If you have forgotten your password, please go to the log in screen and you can click on the link to let us know you have forgotten your password and we will email you a link to reset it. 

If you're still having difficulty logging in to your account, please don't hesitate to get in touch using our contact us form.

How do I update the email address on my account?

You can update your email address by logging in to your account and clicking 'update your details', then simply enter your new email address.

How do I update the billing or delivery address on my account?

You can update your billing or delivery address easily by logging in to your account online.

Pet Health Concerns

Why does my pet still have fleas?

The treatments should kill fleas within 48 hours and protect your cat for 1 month or your dog for up to 2 months. If your pet still has fleas, and you are applying the treatment correctly, then please get in touch at team@protect-mypet.com and our veterinary team will be able to offer you some advice.

Why does my pet still have worms?

If your pet still has worms, and you are applying the treatment correctly, then please get in touch at team@protect-mypet.com and our veterinary team will be able to offer you some advice.

How does my pet get worms?

Microscopic roundworm eggs are almost everywhere because they are passed in the poop of infected animals, so any animal that goes outside, or lives with a person who goes outside and brings eggs in on their shoes is potentially at risk! Animals can swallow worm eggs by grooming themselves, playing in the park and mixing with other animals are all routes of exposure. Hunting rodents and birds are also activities that may increase the risk of other worms such as tapeworm. Having fleas even puts your pet at risk from tapeworm infection! For more information visit www.itsajungle.co.uk

If a tick attaches to my pet, how soon will it be killed?

Usually within 48 hours.

What should I do if I have seen fleas on my pet?

* Treat all the pets in the house with frontline

* Worm your pet with Drontal (fleas carry tapeworm)

* Cover fish tanks and spray the house with a household flea spray following the manufacturers guidelines

* Vacuum your home daily for 7 days after spraying

* Wash pet bedding at 60 degrees.

My pet is still itching?

The treatments should kill fleas within 48 hours and protect your cat for 1 month or your dog for up to 2 months. If your pet still has fleas, and you are applying the treatment correctly, then please get in touch at team@protect-mypet.com and our veterinary team will be able to offer you some advice. It is possible that your pet is itching for another reason, such as an infection or an allergy - please visit your local vet if you are concerned.


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