FAQs

General

We are a team of veterinary professionals who are passionate about making pet health convenient and affordable. Our subscription service delivers tailored parasite prevention boxes straight to your door exactly when the treatments are due, so you’ll never miss a dose. We only use brand-leading products as recommended by vets. You can cancel your subscription at any time, there are never any contracts.

Getting started is easy, simply visit our homepage and press the big green button! We will ask a few questions about your pet to create a box personalised to their needs. 

We provide protection against external parasites found on cats and dogs, including fleas, ticks and lice, we also protect against all intestinal worms found in the UK; tapeworms, roundworms, hookworms and whipworms. 

Here at Protect My Pet we only use brand-leading pharmaceutical products as recommended by vets for your peace of mind. Visit our PRODUCTS WE USE page to learn more.

There is also the option to add treats and goodies to your monthly box too!

There is no minimum subscription length and you can cancel your subscription at any time, for any reason. There is also the option to pause your subscription for a set amount of time if required. 

Yes! If you are lucky enough to have more than one pet you can enjoy 10% off for two pets, 15% off for three pets, and a huge 20% off your entire subscription for four or more pets. We believe keeping your whole pet family protected should be as affordable as possible.

If we haven’t been able to answer your question in our FAQs, please get in touch with our friendly vet team that’s always happy to help! Contact us.

Payment & Delivery

We accept all major credit and debit cards as well as PayPal payments. All payments are processed securely using Braintree, a PayPal company. Braintree stores your card details securely in their ‘vault’, so Protect My Pet do not have access to your financial details. For subscriptions, Protect My Pet operates using a continuous payment authority which is similar to a direct debit. The first payment will be taken on the day you place your order and all subsequent payments will be taken on the same date each month, unless requested otherwise. All boxes are shipped within 48 hours of payment being taken. 

Our boxes are delivered straight through your letterbox by your local postman, which means any address within the UK and Northern Ireland can use our service.

No, we use letterbox-friendly packaging for your convenience.

Orders will be despatched within 48 hours of payment being received. We send our boxes via Royal Mail 2nd Class post, you will normally receive your order within 3 working days but please allow for up to 6 days before getting in touch, particularly around bank holidays and Christmas time. 

If you need to receive your first box sooner, you will need to request this by getting in touch with our team: contact us

If your order date falls on a weekend or bank holiday, then boxes will be dispatched on the following working day.

Each month you will receive your flea treatment, and every three months you will receive your worming treatment in addition. At Protect My Pet we spread the cost of your worming treatment equally across each monthly payment, so your monthly costs are always the same.

If you have chosen our ‘Flea Only’ option then you will receive the same flea product each month. Our veterinary team recommend all pets are wormed at least every three months.

Our system automatically generates an order once payment has been received. When a payment has been declined, our payment providers will automatically attempt to take the payment on several occasions until a successful payment has been processed. After 5 attempts have been made, you will be sent an email to re-enter your payment details.

Product Enquiries

Frontline Plus and Advantage are topical treatments used for the prevention and treatment of fleas, both require monthly application. Advantage kills flea adults and larvae, it also treats biting lice on dogs. 

In addition to killing flea adults and larvae, Frontline Plus also kills flea eggs, protecting your home from becoming host to the next generation of fleas. Frontline Plus also kills ticks.

Did you know, in a flea infestation, only 5% of fleas are on the pet, whilst 95% of fleas are present in different life stages in your home? That’s why prevention is better than cure! 

Just one adult female flea can lay between 50-100 eggs per day! These eggs hatch into larvae and develop into pupae in the carpets in your home, which then develop into adult fleas. Within just a few weeks one or two fleas can create a huge infestation in the home, which can be difficult to control. 

Fleas also carry tapeworm and can transmit this to your pet, so regular worming treatment is essential too!

Fleas absorb the active ingredient through their skin. It interferes with their central nervous system and they are killed within 24 hours.

Monthly application of these products is needed for the effective prevention and treatment of fleas, ticks and biting lice.

  • Frontline Spot-On is used for the treatment and prevention of flea and tick infestations in dogs and cats. Frontline Spot On also controls infestations with biting lice on dogs and cats.
  • Advantage Spot-On is used for the treatment and prevention of flea infestations in dogs and cats, and for the treatment of biting lice on dogs.
  • Unpackage the pipette and break its seal.
  • Part the fur between your pet’s shoulder blades or base of the skull, so that the skin is visible (Remove the pet’s collar if necessary)
  • Unpackage the pipette and break its seal.
  • Part the fur between your pet’s shoulder blades or base of the skull, so that the skin is visible (Remove the pet’s collar if necessary)
  • Squeeze the pipette onto the skin. Try to avoid the liquid saturating the fur. (You may need to repeat the second step again a little higher than the first spot if you have a larger volume of liquid)
  • Dispose of the pipette and wash your hands. Avoid touching the wet application spot on your pet. 

Remember: 

  • Wait 48 hours before bathing or letting your pet swim.
  • Give each of your pets its own complete dose.

For more information visit www.noahcompendium.co.uk or see product datasheets included in every monthly box.

In general, you should allow at least a week before using any other topical flea treatment to avoid an overdose of active ingredients. For specific advice or if you have any concerns, please contact us.

The vast majority of adult worms stay in the intestine, and adult dogs and cats often will not show any signs of worm infection. Most worm eggs are microscopic so it is impossible to tell if a dog or cat has worms just by looking. Some worms can put us and our family’s health at risk, so it is important to reduce this risk with regular worming. 

The majority of pets will require worm treatment every three months for effective worm control. However, certain situations may make more frequent treatments desirable: 

  • If your pet has a flea problem, as fleas can pass new tapeworm infestations on to your pet. 
  • If your pet regularly hunts and eats mice. 
  • If your pet is fed a raw meat diet.

These may be given whole or concealed in food. For more information please visit www.drontal.com.

You can rest assured that we supply the full Drontal dosage for each of your pets. As a registered supplier of veterinary pharmaceuticals, we are required to send tablets in their full form and within their enclosed packaging (we are not able to split the tablets for you).

Some pets may require half a tablet (0.5 Tablets) whilst others may require one and a half tablets (1.5 Tablets). We must supply entire tablets only and therefore you will be required to split these tablets yourself. 

Always follow the dosage instructions provided on the dispensing envelope or consult the relevant data sheet included in your box if necessary.

We only use trusted brand leading products from reliable pharmaceutical manufacturers however all medicines have the potential to cause adverse effects. Please refer to the product data sheet for more information about possible adverse effects.

https://www.vmd.defra.gov.uk/AdverseReactionReporting

The application of Dronspot is exactly the same as topical flea treatments, however there must be a 48 hour gap in between applying the treatments.

* Unpackage the pipette and break its seal.
* Part the fur between your pet’s shoulder blades or base of the skull, so that the skin is visible (Remove the pet’s collar if necessary)

Squeeze the pipette onto the skin. Try to avoid the liquid saturating the fur. (You may need to repeat the second step again a little higher than the first spot if you have a larger volume of liquid)
* Dispose of the pipette and wash your hands. Avoid touching the wet application spot on your pet. 

Remember:

– Wait 48 hours before bathing or letting your pet swim.

– Give each of your pets its own complete dose.

Whilst our motto is “When it arrives in the post, it’s time to dose” we recommend a 48-hour gap between the application of topical flea and worm treatment. It does not matter which order the products are applied. The 48 hours simply allows each product to dry sufficiently. Flea treatments spread across the skin, whilst Dronspot is absorbed through the skin into the bloodstream, therefore each product does not interfere with the efficacy of the other.

In order to fully protect your pet against parasites, we send out products in accordance with veterinarian guidelines. This means you will receive a topical flea treatment each month and wormers are posted every third month. 

If you choose to include treats and goodies they will be added to every box!

You will receive an email from Protect My Pet with a link to our product datasheets attached when you place your initial order.  You can also use find the datasheets for all the products we supply on our Product Datasheets page. 

Account Management

Yes, pause your account at any time. Log in to your account on the Protect My Pet website by clicking on the person icon in the top right corner of the website. Select ‘My Pet Subscriptions’ from the menu, choose the subscription you wish to pause and select ‘Pause’ under the list of actions. You will be asked to state a reason for pausing your account. Restart at any time by repeating this process and selecting ‘Reactivate’ under the list of actions.

Absolutely. There’s no contract – you can cancel at any time, for any reason. 

We will be very sad to hear of your loss. We understand it is a difficult time so we make cancelling your subscription really easy. After logging in to your account Select ‘My Pet Subscriptions’ from the menu, select the relevant subscription, then scroll down to the ‘Your Pets’ section. At the bottom of each pet description is a button ‘Update <pet name> Subscription’. Simply select ‘Remove this pet from my subscription’. It will take up to 48 hours for this change to be registered on your account. If you require further assistance, please get in touch.

We’d love to welcome your new pet to our pack! You can add a new pet by logging in to your account, then press the big green ‘Get Started’ button on our website. Complete the 8 steps to tell us about your new pet. A new subscription will be generated for your new pet. If you wish to have all your pet’s boxes arrive together each month, then please get in touch with us Contact Us.

If you have forgotten your password, please go to the login page and click ‘forgot your password?’. We will then email you a link to reset it. 

If you’re still having difficulty logging in to your account, please don’t hesitate to get in touch using our Contact Form.

Yes. Log in to your account, select the appropriate subscription under ‘My Pet Subscriptions’. This will bring up a summary of your subscription, here you can see ‘Change Payment Date’, select your preferred date of billing and click ‘Go’. Shipping will always take place in the 48hours following billing.

You can update your email address by logging in to your account and going to ‘My Account Details’, here you can then enter your new email address and save changes.

You can update your addresses by logging in to your account and going to ‘My Addresses’ where you can then edit both your billing and shipping addresses. 

After logging in to your account select the subscription you wish to change the payment method for from the ‘My Pet Subscriptions’ menu.  From the actions menu select ‘Change Payment’ and enter your new payment details. If you want to change the payments details for across all of your subscriptions select that box before pressing the ’Change payment method’ button.  

Select ‘My Pet Subscriptions’ from the menu, select the relevant subscription, then scroll down to the ‘Your Pets’ section. At the bottom of each pet description is a button ‘Update <pet name> Subscription’. A dropdown menu will allow you to select your pet’s new weight category. It will take up to 48 hours for this change to be registered on your account. 

Select ‘My Pet Subscriptions’ from the menu, select the relevant subscription, then scroll down to the ‘Your Pets’ section. At the bottom of each pet description is a button ‘Update <pet name> Subscription’. A dropdown menu will allow you to select your pet’s new flea or worming product and if you would like to add monthly treats. It will take up to 48 hours for any change to be registered on your account. 

Pet Health Concerns

The most common reasons for continued flea infestation despite treatment are:

  • Home environment has many flea eggs constantly hatching and reinfecting your pet
  • Product has been applied incorrectly or the interval between applications is longer than recommended. 
  • Topical product has been washed off within 48 hours of application
  • Not all in-contact animals have been treated for fleas, this includes cats, dogs, rabbits and ferrets. 

If you are seeing fleas on your pet follow the directions below to ensure all potential sources of fleas in your home have been treated.

Treat all pets in your house with Frontline Plus or Advantage 

  • Worm your pet with Drontal (fleas carry tapeworm and can transmit it to your pet)
  • Use a household flea spray and ensure you carefully follow manufacturer guidelines
  • Vacuum your home daily for 7 days after spraying, including all floors and sofas etc.
  • Wash all pet bedding, towels and blankets at 60ᐤC. If you pet sleeps in your bed you will also want to wash your bedding at 60ᐤC.

Treating just one pet is not an effective method of control, each of your pets can act as hosts for fleas and therefore allow the flea life cycle to continue.

A new adult flea finds a host (your pet) to feed on. After feeding on your pet’s blood and breeding, the adult female flea will then proceed to lay hundreds of eggs in your pet’s coat. These eggs will fall from your pet into the household environment – particularly where your pet spends a lot of its time (such as its bed or the sofa). The eggs hatch into larvae, before developing into pupae. The pupae then develop into adult fleas which look for a host and start the life cycle again. 

Unhatched fleas eggs are able to stay dormant for months and will hatch under the right conditions. This will often occur when central heating has been turned on. Fleas also carry and transmit tapeworm, therefore continued parasite treatment is essential for protecting your pet year-round.

Microscopic roundworm eggs are almost everywhere because they are passed in the poop of infected animals, so any animal that goes outside, or lives with a person who goes outside and brings eggs in on their shoes is potentially at risk! Animals can swallow worm eggs by grooming themselves, playing in the park and mixing with other animals are all routes of exposure. Hunting rodents and birds are also activities that may increase the risk of other worms such as tapeworm. Having fleas even puts your pet at risk from tapeworm infection! For more information visit www.itsajungle.co.uk

Frontline Plus will kill ticks within 48 hours of contact, biting is not necessary for the product to work.

If your pet is still scratching even after you have applied the flea spot-on treatment correctly to all of the pets living in the household and you have treated the environment, we would recommend seeking advice from your local veterinarian. Your pet may have a skin condition unrelated to fleas that will need diagnosis by a vet.

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance so we can put you in touch with the relevant pharmaceutical manufacturer. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the Veterinary Medicines Directorate at postmaster@vmd.defra.gsi.gov.uk

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.

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